United Kingdom

Contact us

    Frequently asked questions

    Do you have a showroom?

    At this present time, DSSE UK does not have a showroom where you can view our products. We do plan to open one soon.

    Please visit our Instagram page to view client images and see their satisfaction with all aspects of our range. We hope this gives you confidence when buying from us even though we are only online at the moment.

    How long has DSSE been around?

    DSSE, the brand, has been operating for the past 20 years in Australia and has since expanded to New Zealand, Europe and now the UK in the past 2 years.

    Where is your dispatch centre located?

    Our warehouse dispatch centre is located in Essex.

    Do prices on your website include VAT?

    All prices shown on the website are excluding VAT unless stated otherwise. 

    Do I have to pay customs duty on my order if I'm in Ireland?

    Yes, customs duty will apply to all orders over £135, including postage, as goods are shipped from the UK.

    To make this easier for our Irish customers, DSSE will be opening in Europe by November 2025, which means no customs charges will apply to future orders placed through our EU hub.

    If you’d like to be notified when this launches, please contact us to be added to our mailing list.

    What payment methods do you accept?

    We accept Paypal, VISA, Mastercard, American Express, Revolut Pay, bank deposit and Klarna.

    How long does delivery usually take?

    Delivery time will depend on your location in the UK. Most mainland UK orders will be received with 3-5 working days from placing your order. Other areas like Ireland, Northern Island should take around 4-7 days after your order is placed.

    What does “Pre-order” mean on a product page?

    For some products, the ‘Add to basket’ button will show as ‘Pre-order.’ This means you can place your order in advance, before the item is back in stock. An estimated restock date will be shown on the product page and at checkout. Your order will be dispatched as soon as the item becomes available. Please note: this estimated date is for the item to arrive in our warehouse and does not refer to a delivery date to your location.

    What warranty do you offer on your products?

    DSSE offers differing warranty periods based on the item purchased. This can be from a standard 12 month warranty for smaller items, to an unbeatable 5 Year structural warranty on our higher end products like beauty furniture, medical tables and reception desks. We also offer 2 Years on our electrical motors for our beauty beds.

    Each item listed on our website includes the product’s warranty on offer.