Frequently Asked Questions

ORDERS & PAYMENTS

How can I place an order?

You can order directly through our website by adding your chosen products to cart and proceeding through checkout.

Prefer some assistance? Our team is also available to help you select products, prepare an order or answer any questions before you purchase.

Phone:  +44 (0)204 55 33 777

Email: info@dssebeauty.co.uk

For larger orders or complete salon and clinic fit-outs, contact our team and we can assist with product selection and prepare a tailored quote.

What happens after I place my order?

Once your order has been successfully placed, you'll receive an order confirmation by email.

Our team will then process your order, and once dispatched, you'll receive tracking or delivery information where applicable. 

Can I change or cancel my order?

Please contact us as soon as possible if you need to make a change to your order.

Once an order has been processed, dispatched or allocated to an incoming shipment, changes or cancellations may not always be possible.

Contact our team on 0204 55 33 777 for assistance.

Can I get a quote for a larger order or complete fit out?

Absolutely. If you're purchasing multiple pieces or furnishing an entire salon, clinic, studio or barbershop, our team can help you select suitable products and prepare a tailored quote.

Contact us with your requirements, quantities and preferred products and we'll take it from there.

MEMBER DISCOUNT & PRICING

How does the 30% offer work?

Create a DSSE account and log in before purchasing to receive 30% off eligible full-priced products.

The discount is automatically applied to eligible products when you're logged into your account.

The member discount does not apply to sale, clearance or other excluded products.

Are the prices shown online trade prices?

Yes. Prices displayed on the DSSE website are our current online trade prices.

SHIPPING & DELIVERY

How much does delivery cost?

Delivery costs are calculated based on your order and delivery location.

Add your products to cart and enter your postcode to view the available delivery options and pricing.

For large orders, regional locations or complete fit-outs, contact our team as alternative freight arrangements may be available.

How long will my order take to arrive?

For products currently in stock, orders are generally prepared for dispatch within 1–3 business days.

Delivery time after dispatch depends on your location and the size of your order.

For pre order or incoming products, the estimated arrival information displayed on the product page should be used as a guide. Our team will provide updates where there are material changes to the expected arrival date.

What does an ETA mean?

ETA stands for Estimated Time of Arrival and refers to the date we expect incoming stock to arrive at our DSSE UK warehouse, not the delivery date to your address.

Our products arrive in shipping containers and typically require 1 working day to be unloaded, checked and prepared for dispatch.

Please note that ETAs are estimates and may occasionally change due to shipping, customs, port congestion or freight delays beyond our control.

If the container is delayed by more than 5 working days beyond the expected arrival date, we will notify you by email.

Once your order has been dispatched, you'll receive a notification with the relevant tracking details.

Will all the items in my order arrive together?

Where possible, we aim to dispatch orders together.

However, products may be stored at different locations or become available at different times. In these cases, your order may be delivered in more than one shipment.

We'll let you know if your order is being split.

Will the delivery driver bring my furniture inside?

Small Parcels: Smaller items are generally delivered directly to your door.

Large & Bulky Items: Larger furniture, including treatment beds, shampoo units and barber chairs, is delivered using our professional two-person delivery service throughout mainland UK, excluding certain rural and remote areas.

Our two-person delivery service includes:

• Room of Choice: Delivery directly into your preferred room, including first-floor delivery (first-floor delivery must be requested at the time of ordering).
• Packaging Removal: Removal and disposal of packaging materials.
• Pallet Removal: Removal of the delivery pallet, where applicable.

Other Locations: Deliveries to areas outside our two-person delivery service coverage are provided on a kerbside delivery basis. This means items are delivered to the nearest safely accessible point and are not carried inside the premises.

Important: Please ensure all doorways, hallways, stairways and access points are suitable for the dimensions of your furniture. Assembly and installation are not included in our delivery services.

What should I do when my delivery arrives?

Please inspect the cartons and products as soon as possible after delivery.

If you notice visible damage to the packaging, photograph it before opening the carton.

If you believe an item has been damaged in transit, contact DSSE promptly and provide your order details along with clear photographs of the packaging and product.

PRODUCTS & STOCK

How do I know if a product is in stock?

Product availability is displayed on individual product pages.

Products may be shown as In Stock, Out of Stock or Pre-Order/ETA, depending on current availability.

If you need a product by a particular date, we recommend contacting our team before ordering so we can help confirm the most appropriate option.

Are product colours exactly as they appear online?

We make every effort to represent colours and finishes accurately. However, colours can appear slightly different depending on lighting, photography and individual screen settings.

If colour matching is particularly important for your space, contact our team before ordering to discuss available samples or further product information.

Can you send me a catalogue?

Our website is our most current catalogue.

Because our range is continually evolving, the website provides the most up to date information on products, colours, availability and pricing.

If you're planning a larger fit-out, contact our team and we can help you select products suited to your space and requirements.

Do DSSE products require professional installation?

Some products may require assembly, electrical connection or professional installation.

Products requiring plumbing must be installed by an appropriately licensed professional.

Always refer to the product information and installation requirements provided with your item. If you're unsure what your product requires, contact us before installation.

RETURNS, WARRANTY & SUPPORT

Can I return an item if I change my mind?

DSSE does not accept returns or exchanges for change of mind, subject to any applicable statutory consumer rights.

We strongly recommend checking all product dimensions, colours, specifications and suitability for your space before placing an order.

If you're unsure whether a product is right for you, please contact our customer support team before purchasing. We'll be happy to assist you in making the right choice.

What warranty do DSSE products come with?

Warranty coverage varies depending on the product and its components.

Selected DSSE products include extended warranties covering structural components, motors, upholstery and hydraulic mechanisms, while other products are covered by our standard warranty.

The applicable warranty periods and coverage details are displayed on individual product pages where relevant.

For further information, please refer to our Warranty Policy or contact our customer support team.

NEED MORE HELP?

Can't find the answer you're looking for?

Our team is here to help with product selection, orders, deliveries, and after sales support.

Call:  0204 55 33 777

Email: info@dssebeauty.co.uk